ctk11 Privacy Policy

1 Introduction and Definitions

ctk11 ("we", "us", or "the platform") is a trusted online gaming service provider in Bangladesh. We deeply respect the privacy of our users ("you" or "member"). This privacy policy will inform you about what information ctk11 collects about you, how that information is used, with whom it may be shared, and what steps we take to protect your information.

As used in this policy, "personal information" refers to all information that can directly or indirectly identify you. "Processing" refers to any operation involving the collection, storage, use, transfer, or deletion of information.

By using the ctk11 website or services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

2 What Information We Collect

ctk11 may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID or passport details (for verification purposes)

2.2 Financial Transaction Information

• bKash, Nagad, Rocket, or bank account details
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Technical Information

• IP address and device type
• Browser type and version
• Login time and date
• Session data and cookies
• Operating system information

2.4 Gaming Activity Information

• Game history and betting records
• Bonus and promotional offer usage details
• VIP level and rewards information

3 How We Collect Information

ctk11 collects your information in the following ways:

3.1 Direct Provision of Information

When you register with ctk11, log in, make a deposit, make a withdrawal, or contact our support team, you directly provide us with information.

3.2 Automatic Collection

Some information is collected automatically while you use our platform — for example through cookies, web beacons, log files, and similar technologies. This information helps us improve the quality of our service.

3.3 Information from Third Parties

For the purpose of identity verification and fraud prevention, we may receive information from legitimate third-party verification services. Such collection of information is always carried out in compliance with applicable law.

4 Purpose of Using Information

ctk11 uses your personal information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your ctk11 account.
• Transaction Processing: To process deposits, withdrawals, and bonus payments.
• Customer Support: To resolve your inquiries and complaints.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To enhance the platform experience and add new features.
• Promotional Communications: To send you offers and updates with your consent (you may unsubscribe at any time).
• Responsible Gaming: To monitor your gaming behaviour and provide support when needed.

5 Sharing and Disclosure of Information

ctk11 does not sell your personal information to third parties. However, information may be shared in the following circumstances:

5.1 Service Provider Partners

With partners contracted with us to provide services such as payment processing, identity verification, and technical support — they are also bound to uphold our privacy standards.

5.2 Legal Requirements

We are obligated to provide information when required by court order, government directive, or applicable law. In such cases, we will provide only the minimum information necessary.

5.3 Fraud Prevention

In special circumstances, information may be shared with relevant authorities to detect and prevent fraud or other illegal activities.

5.4 Business Changes

Information may be transferred in the event of a merger, acquisition, or other business change. In such cases, we will provide you with advance notice.

6 Cookies and Tracking Technologies

The ctk11 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Necessary for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help generate statistics to understand how the platform is used.

6.2 Cookie Control

You can manage cookies through your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to not work properly.

7 Data Security Measures

ctk11 has implemented industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: All data transmissions are secured through 256-bit SSL encryption.
• Firewall Protection: Advanced firewall systems prevent unauthorised access.
• Secure Data Storage: Information is stored on encrypted servers.
• Access Controls: Only authorised staff can view your information.
• Regular Security Reviews: Our security systems are regularly tested and updated.
• Two-Factor Authentication: An additional layer of protection is available for account security.

That said, transmitting information over the internet is not entirely risk-free. We are therefore unable to guarantee perfect security, but we always take every possible precaution.

8 Data Retention Period

ctk11 retains your information in accordance with the following policies:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.
• Transaction Records: Financial transaction information may be retained for an extended period in accordance with legal requirements.

At the end of the retention period, information is securely deleted or anonymised.

9 Your Rights

As a user of ctk11, you have the following rights:

• Right to Access: The right to request a copy of the personal information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be restricted until a dispute is resolved.
• Right to Object: The right to object to the use of your information for specific purposes.
• Right to Withdraw Consent: The right to unsubscribe from marketing communications at any time.

To exercise these rights, contact us at: [email protected]

10 Children's Privacy

ctk11's services are for users aged 21 and above only. We do not knowingly collect any information from anyone under the age of 21. If we become aware that we hold information about a minor, we will immediately close that account and delete the associated information.

If you are aware that a minor has registered with ctk11, please notify us at [email protected].

11 International Data Transfers

In some cases, your information may be processed or stored on servers outside Bangladesh. For any such transfer, we ensure that:

• Adequate data protection measures are in place in the receiving country.
• The relevant partners are contractually bound to uphold our privacy standards.
• The transferred information remains encrypted and secure.

12 Changes to This Policy

ctk11 reserves the right to amend this privacy policy from time to time. For any significant changes, we will:

• Clearly post a notice on the website.
• Send details of the changes to your registered email address.
• Update the "Last Updated" date at the top of the policy.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. For significant changes, your active consent may be sought.

13 Responsible Gaming and Data Protection

ctk11 takes responsible gaming very seriously. Information about your gaming activity is used only for the following purposes:

• To identify the risk of addiction and provide timely support.
• To correctly apply voluntary limit-setting features.
• To manage mandatory break options.

To learn more about responsible gaming, visit our Responsible Gaming page.