Legal Document

ctk11 Terms and Conditions

Please read these terms and conditions carefully before using the ctk11 platform. This document defines your rights and responsibilities as well as ours.

Last updated: January 2026 — These terms and conditions may change at any time. Continued use of the platform after any change means you have accepted the updated terms.

Table of Contents

  1. Introduction and Applicability
  2. Eligibility Requirements
  3. Account Registration and Management
  4. Deposit and Withdrawal Policy
  5. Bonus and Promotion Policy
  6. Game and Betting Rules
  7. Responsible Gaming
  8. Prohibited Activities
  9. Privacy and Data Protection
  10. Limitation of Liability
  11. Account Suspension and Closure
  12. Dispute Resolution
  13. Amendments and Updates
  14. Contact

1 Introduction and Applicability

ctk11 is an online gaming and betting platform operated for users in Bangladesh. These terms and conditions ("Terms") apply to the use of the ctk11 website, mobile version, and all related services.

By registering on ctk11 or using the platform, you expressly declare that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, please refrain from using the platform.

This document forms a legal agreement between ctk11 and the user. If anything is unclear, please contact our support team.

2 Eligibility Requirements

To open an account and use the services on the ctk11 platform, you must meet the following eligibility criteria:

  • You must be at least 21 years of age. This platform is operated for users who are 21 years of age or older only.
  • You must be a natural person and operate the account in your own name.
  • Your account must be used for personal and recreational purposes, not commercial purposes.
  • You may have only one active account on ctk11.
  • You must be eligible to use online gaming services under applicable local law.
Use of ctk11 by minors (under 21) is strictly prohibited. If age cannot be verified during identity verification, the account will be closed immediately and all balances may be forfeited.

3 Account Registration and Management

3.1 Registration Process

To open an account on ctk11, you must provide accurate and complete information. It is your responsibility to inform us immediately of any changes to the information provided at the time of registration.

3.2 Identity Verification (KYC)

ctk11 may request the following documents for identity verification at any time:

  • National Identity Card (NID) or Passport
  • Recent utility bill or bank statement (for address verification)
  • Proof of ownership of the payment method

Withdrawals may be temporarily suspended until KYC verification is complete.

3.3 Account Security

It is your responsibility to keep your account login credentials (password and username) completely confidential. Providing any third party with access to your account is strictly prohibited. If you suspect unauthorized access to your account, notify our support team immediately.

4 Deposit and Withdrawal Policy

4.1 Accepted Payment Methods

ctk11 supports the following payment methods:

  • bKash
  • Nagad
  • Rocket
  • Bank Transfer

4.2 Minimum Limits

The minimum deposit amount for each payment method is ৳500. The minimum withdrawal amount is ৳800.

4.3 Withdrawal Timeframe

Approved withdrawals are generally processed within 15 minutes to 2 hours. This time may increase if KYC verification or additional security review is required.

4.4 Source of Funds

You confirm that deposited funds are from a legitimate source and that no third-party payment methods are being used. ctk11 reserves the right to hold any payment in the event of a suspicious transaction.

All transactions are secured through SSL encryption. Your financial information is completely safe.

5 Bonus and Promotion Policy

5.1 Welcome Bonus

New users have the opportunity to receive a 150% bonus on their first deposit up to ৳20,000. Please read the conditions below carefully before claiming this bonus.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15 times (15x). This means you must wager 15 times the total amount of (deposit + bonus) before the bonus funds become eligible for withdrawal.

5.3 Bonus Usage Conditions

  • Each bonus offer applies to one account only.
  • Multiple bonus claims from the same device, IP address, or household are not permitted.
  • If wagering is not completed within 30 days of receiving the bonus, the bonus will be cancelled.
  • Some games may be fully or partially excluded from wagering calculations — see the promotions page for details.
  • ctk11 reserves the right to modify or cancel any bonus offer without providing a specific reason.

5.4 Promotional Abuse

Creating multiple accounts, using bots, or exploiting the system for the purpose of gaining bonus benefits will be considered promotional abuse and may result in account suspension.

6 Game and Betting Rules

6.1 Game Operations

All games available on ctk11 are operated using technology from certified software providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming). The outcome of each game is determined by a Random Number Generator (RNG) and fair play is ensured.

6.2 Betting Limits

The minimum and maximum bet amounts for each game and market are listed on the relevant game page. Placing bets outside these limits is not possible.

6.3 Cricket and Sports Betting

For betting on BPL, IPL, T20 World Cup, and other international cricket tournaments, the markets and odds set by ctk11 will apply. In the event of a match cancellation or abandonment, ctk11's decision regarding the relevant bets is final.

6.4 Technical Errors

If a game result is affected by a technical issue or disconnection, ctk11 will resolve the matter according to server logs. Data stored on the server will be considered final.

7 Responsible Gaming

ctk11 places the highest importance on responsible gaming. We are committed to keeping entertainment enjoyable and to preventing problem gaming.

  • Users can set their own limits on deposits, bets, and sessions.
  • Options are available to take a temporary break (cooling-off) or a long-term self-exclusion.
  • If signs of a gaming problem appear, seeking professional help promptly is advised.

For more information, visit our Responsible Gaming page.

8 Prohibited Activities

The following activities are strictly prohibited on the ctk11 platform:

  • Creating or operating multiple accounts.
  • Providing false or incorrect identity information.
  • Playing games using automated bots, scripts, or software.
  • Exploiting any system vulnerability or error to gain an advantage.
  • Using the platform for money laundering or illegal financial activity.
  • Accessing another user's account or hacking.
  • Selling, transferring, or renting an account to another person.
  • Collusion or attempting to manipulate game outcomes.
If a prohibited activity is detected, ctk11 reserves the right to suspend or permanently close the account and forfeit the associated balance without prior notice.

9 Privacy and Data Protection

ctk11 is committed to protecting the privacy of your personal information. Full details of what information we collect, how we use it, and how we keep it secure can be found in our Privacy Policy.

In brief:

  • Your information is kept secure through SSL encryption.
  • Your information is not sold to third parties.
  • Information may be shared for fraud prevention and legal compliance purposes.
  • You may request correction or deletion of your information.

10 Limitation of Liability

ctk11 accepts no liability for the following:

  • Loss caused by internet disconnection or device issues.
  • Unauthorized access to an account due to user negligence.
  • Issues related to third-party services (payment gateways, game software).
  • Circumstances beyond our control (force majeure).

ctk11's maximum liability in any case will not exceed the current balance in your account.

11 Account Suspension and Closure

11.1 Closure at User's Request

You may request closure of your account at any time by contacting our support team. Please ensure you withdraw any eligible balance before closing your account.

11.2 Suspension or Closure by ctk11

ctk11 may temporarily or permanently close an account for any of the following reasons:

  • Violation of these Terms.
  • Fraudulent or suspicious activity.
  • Failure to complete KYC verification or provision of false information.
  • Legal or regulatory requirements.
  • For the user's own safety (responsible gaming concerns).

12 Dispute Resolution

For any dispute or complaint, please contact our support team first. We provide support in Bengali via 24/7 live chat.

Dispute resolution process:

  1. First, submit your complaint through live chat or email.
  2. Our team will provide an initial response within 72 hours.
  3. Complex cases may require additional time for a detailed review.
  4. The final decision of ctk11 is binding.

13 Amendments & Updates

ctk11 reserves the right to amend these terms and conditions at any time. For significant changes, we will display a notice on the platform or notify you at your registered email address.

Continued use of the platform after any amendment will be considered as your acceptance of the new terms and conditions. We therefore recommend visiting this page regularly.

The date of each amendment will be noted at the top of this page so you can easily identify the latest changes.

14 Contact

If you have any questions or feedback regarding these terms and conditions, please contact our support team:

We are always ready to respond to all your questions promptly and sincerely.